Legal
Privacy Policy
Last updated January 1, 2026. Here is how SiriusNewXM handles your personal information.
Privacy Policy
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
SiriusNewXM is committed to protecting your privacy. This policy explains what information we collect, how it is used, and the control you have over it. By using our website or services you agree to the practices described here.
Information We Collect
We collect information in two ways — directly from you and automatically through your use of our website.
- Contact details including your name, phone number, and email address when you reach out to us.
- Vehicle and device information necessary to assist with your radio setup or subscription.
- Website usage data including pages visited, browser type, and approximate location collected automatically.
- Call recordings, where applicable, retained briefly for quality assurance.
Why We Collect This Information
Information collected by SiriusNewXM is used to:
- Respond to enquiries and provide the radio support service you requested.
- Process activations, plan changes, and account related tasks on your behalf.
- Improve the quality and accuracy of our support services over time.
- Send confirmation messages or follow up communications related to your request.
SiriusNewXM does not sell personal information to third parties for marketing or advertising purposes.
Sharing Your Information
We may share your information with radio service providers as needed to complete activations or account changes, with technology vendors who help us operate our website and phone system, and with legal authorities when required by applicable law.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors engage with our content. You can disable cookies in your browser settings. Some functionality may be limited if cookies are disabled.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To make any of these requests, please contact us using the details at the bottom of this page. We respond to all requests within 30 days.
Data Retention
We retain personal information for as long as necessary to deliver the service you requested and comply with any applicable legal obligations. Call recordings are typically deleted after a short review period.
Security
SiriusNewXM uses industry standard security measures to protect your information, including secure systems for storing contact and account data. While no method of data transmission is completely secure, we take every reasonable step to protect your information from unauthorized access.
Privacy Questions?
Reach us at privacy@siriusnewxm.com or call 1-888-449-5072.